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| Casa Rosa Florists Terms & Conditions |
- All prices quoted include Value added Tax at standard rate.(VAT Number 770 1846 28) All prices include postage and packing and delivery. (The Price You See is The Price You Pay)
- All goods supplied by Casa Rosa remain the property of the vendor until such time as they are paid for in full.
- All claims for delivery shortages and damages must be reported to Casa Rosa within 3 days of the delivery date.
- All products shown on this website may vary from the images. Orders will only be sent once payment has been received.
- Casa Rosa cannot be held responsible for orders being delayed by incorrect information or declined credit cards.
- Balloons: We reserve the right to substitute a similar balloon if your chosen one is out of stock or out of production.
- Additional Options such as chocolates and teddy bears may vary from that shown but will be the same quality and weight.
- Balloons & Gifts, Mail order items: All online balloon & gift orders include delivery by Royal Mail Next Day Special Delivery, a signature is required on delivery.Please note we do not recommend mail order items to be sent to NHS hospitals,as they are delivered to the post room.We do not guarantee delivery to the patient,and is done at your own risk.
- Flowers: Flower orders are sent through the Interflora rely service using a network of local florists, a signature is required on delivery.Should the recipient not be home we will attempt to deliver to a neighbour or post a card through the letterbox informing them that a delivery has been attempted.
- Some flowers may be substituted from the image shown due to season and availability of flowers by the local delivery florist but will be of the same value.
- Proof of Delivery of all Products is obtained by a signature on delivery. Duplicate Payments or Orders Cancelled will be refunded the full amount minus the 4.5% credit card transaction fee we have to pay.
- Your order may be cancelled within 7 working days from receipt. Return delivery charges are payable however we will issue a full refund. Please note this does not apply to flower orders. AM/PM and dates are Prefered delivery times and not guaranteed .All efforts will be made to deliver on the specified date (priority is given to funeral flowers and will be delivered as requested).
- Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
- Whilst we agree to use all reasonable endeavors to ensure that delivery will be on the requested delivery date you acknowledge that flowers will be delivered via a local florist and in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full if undeliverd.Your statutory rights are not affected
- All queries regarding disputed card transactions have to be referred directly to us in the first instance. Failure to comply with this will result in a £15 surcharge being debited from your credit / debit card to cover administrative costs.
- Hampers: These are made by Courier, Parcel Force, First Class Letter Post or DHL. Deliveries of orders placed on our website are made Monday to Friday, (excluding bank and national holidays), during working hours. To allow for weekends, holidays, time differences, delivery distance, customs clearance etc., it is advisable to place orders two working days or more before a chosen delivery date. We then aim to despatch the hamper to arrive as close as possible to that date or a day before. We guarantee to replace any item damaged or lost in transit within the UK (UK deliveries include England, Wales, Scotland & Northern Ireland).
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| Terms and Conditions of Website Use |
- Access to and use of this site is provided by Casa Rosa subject to
the following Terms and
Conditions.
- Use of this site constitutes your acceptance of these terms and conditions
which take effect on the
date which you first use the site.
- Casa Rosa reserves the right to change these terms and conditions
at any time by posting changes
online.
- You are responsible for reviewing regularly information posted online
to obtain timely notice of such
changes.
- Your continued use of this site after changes are posted constitutes
your acceptance of this
agreement as modified by the posted changes.
- Material may not be copied, reproduced, republished, downloaded, posted,
broadcast or transmitted
in any way except for your own personal non-commercial home use.
- Any other use requires the prior written permission of Casa Rosa.
- You agree not to adapt, alter or create a derivative work from any
of the material contained in this
site or use it for any other purpose other than for your personal noncommercial
use.
- You agree to use this site only for lawful purposes, and in a manner
which does not infringe the rights
of, or restrict or inhibit the use and enjoyment of this site by any
third party.
- This site and the information, names, images, pictures, logos and
icons regarding or relating to Casa
Rosa and its products and services (or to third party products and services),
is provided "AS IS"
and on an "IS AVAILABLE" basis without any representation or endorsement
made and without
warranty of any kind whether express or implied, including but not limited
to the implied warranties
of satisfactory quality, fitness for a particular purpose, non-infringement,
compatibility, security and accuracy.
- In no event will Casa Rosa be liable for any damages including, without
limitation, indirect or
consequential damages, or any damages whatsoever arising from use or
loss of use, data, or profits, whether in action of contract, negligence or other tortuous action,
arising out of or in connection with
the use of the site.
- Casa Rosa does not warrant that the functions contained in the material
contained in this site will be
uninterrupted or error free, that defects will be corrected, or that
this site or the server that makes it
available are free of viruses or bugs or represents the full functionality,
accuracy, reliability of the
materials.
- The names, images and logos identifying Casa Rosa or third parties
and their products and
services are proprietary marks Casa Rosa and/or third parties.
- Nothing contained herein shall be construed as conferring by implication,
estoppel or otherwise any
licence or right under any trade mark or patent of Casa Rosa, or any
other third party.
- If there is any conflict between these Terms and Conditions
and rules and/or specific terms of use
appearing on this site relating to specific material then the latter
shall prevail.
- If any of these Terms and Conditions should be determined to be illegal,
invalid or otherwise
unenforceable by reason of the laws of any state or country in which
these Terms and Conditions
are intended to be effective, then to the extent and within the jurisdiction
which that Term or
Condition is illegal, invalid or unenforceable, it shall be severed
and deleted from this clause and the
remaining terms and conditions shall survive, remain in full force and
effect and continue to be
binding and enforceable.
- These Terms and Conditions shall be governed by and construed in accordance
with the laws of
England and Wales.
- Disputes arising here from shall be exclusively subject to the jurisdiction
of the courts of England
and Wales.
- If these Terms and Conditions are not accepted in full, the use of
this site must be terminated
immediately.
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| Privacy policy |
- We are committed to protecting your privacy. We will only use the
information that we collect about
you lawfully (in accordance with the Data Protection Act 1998) and according
to the Which? Web
Trader Code of Practice.
- We collect information about you for 2 reasons: firstly, to process
your order and second, to
provide you with the best possible service.
- We will not e-mail you in the future unless you have given us your
consent.
- We will give you the chance to refuse any marketing email from us
or from another trader
in the future.
- The type of information we will collect about you includes:
your name
address
phone number
email address
credit/debit card details
- We will never collect sensitive information about you without your
explicit consent. The
information we hold will be accurate and up to date. You can check the
information that we
hold about you by emailing us. If you find any inaccuracies we will
delete or correct it promptly.
- The personal information which we hold will be held securely in accordance
with our internal
security policy and the law and the Which? Web Trader Code.
- If we intend to transfer your information outside the EEA (European
Economic Area) we will
always obtain your consent first.
- We may use technology to track the patterns of behaviour of visitors
to our site. This can include
using a "cookie" which would be stored on your browser. You can usually
modify your browser to
prevent this happening. The information collected in this way can be
used to identify you unless you
modify your browser settings.
- If you have any questions/comments about privacy, you should email
admin@casarosaflorists.co.uk
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| Complaints |
| Complaints can be accepted by phone, fax, mail or email. We will respond by phone or email as appropriate with the next two working days. Although each case will be dealt with on its merits, the general policy is to refund or replace goods where they are found to have been substandard, not delivered or late delivered (ie outside the limits of our guarantees on
delivery dates: . We will aim to resolve any complaint to our customers satisfaction within one week of the initial contact. |
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| Payments |
| We accept payment by Amex, MasterCard, Visa and Switch.We recommend you order online using our secure order form or by phone.If using a credit card from outside the UK the currency conversion will be done by the credit card company.Your credit card details are encrypted before transmission. |
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| Payment Security |
| Our secure socket layer (SSL) encrypts all your personal information including credit or debit card number, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet. If you have any questions/comments about security, you should email security@casarosaflorists.co.uk |
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| Contact |
If you prefer to order by phone call us. FREE PHONE
0800 180 4210 |
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